Terms & Conditions
Welcome to the SOFA DREAMS ES website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office Telephone Sales Department, you agree to be bound by the terms and conditions set out below.
This site is owned and operated by Sofa Dreams UK. Email us at firstname.lastname@example.org
To provide you with the very best service, we may monitor or record our calls for training purposes. Charges may apply if calling from outside the UK.
We aim to constantly improve and develop the SOFA DREAMS ES website for the benefit of all our customers, to allow this process to take place, we may occasionally:
- Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
- Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
- Alter or extend promotions at any time.
If SOFA DREAMS ES is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.
Damage to your computer
SOFA DREAMS ES makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. SOFA DREAMS ES recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. SOFA DREAMS ES shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.
Accuracy of content
SOFA DREAMS ES has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.
10 years of experience in designing, making and selling sofas means you can always find a dream sofa at a great price at SOFA DREAMS. Wherever you place your order with SOFA DREAMS ES, all products made to customers specifications are on sale at the same price in every store and on-line.
Very competitive normal prices
Our normal price is the non-discount price that a sofa has been offered at, or will be offered at, in the near future.
Our design and manufacture expertise also helps us to set very competitive normal prices because we use this knowledge when we’re comparing the price of our sofas with similar sofas from high street retailers, furniture stores on retail parks and independent stores: we know what a sofa should cost and what goes into making it. Where the normal price is a future price (usually shown as an after event price) this is the minimum price we intend to charge once the offer has ended. Market forces beyond our control may sometimes mean we may need to increase the normal price.
Before you place an order
If you decide you would like to place an order with SOFA DREAMS ES by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:
- Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
- Will the furniture fit in the room?
- Which range are you interested in?
- Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
- What colour would you like the furniture in?
- How would you like to pay for the furniture?
To provide you with the very best service, we may monitor or record our calls for training purposes. We may use third party agencies to help analyse calls to improve customer service.
Acknowledgement and acceptance of your order
Everything that SOFA DREAMS ES sells is handmade. As a manufacturer we pride ourselves on being able to make furniture thats perfect for you.
It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.
Processing your order and delivery dates
You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
Delivery and installation
SOFA DREAMS have successfully been delivering furniture to customers for over 10 years. We will endeavour to keep you fully informed of your order and when it will be delivered to you. If anything changes during this time we will contact you and update you on any relevant information that may affect your order. Mainland UK includes England Scotland and Wales. If you live outside mainland UK please speak to a personal shopper who will be able to advise on delivery times.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro.
Payments can be made electronically by bank transfer, details will be provided on request. SOFA DREAMS UK do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.
Before we deliver your products, you must either have settled any outstanding balance or have an Interest free credit repayment contract in place. Payment can not be taken on delivery.
Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. If you request delivery to another EU Member State you will own the furniture when it is delivered to the third party delivery providers premises, and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
If you want to cancel your telephone please contact us on +44 (20) 32877942, for any store orders please contact the store you placed the order at. Alternatively you can also electronically fill in and submit the model cancellation form on our website a href="http://www.dfs.co.uk">www.dfs.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail, phone call) without delay, to do so please complete this form.
Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.
DFS Trading Limited is authorised and regulated by the Financial Conduct Authority in relation to credit broking.
If you are unhappy with any aspect of your furniture
Please contact us immediately either by phone or email. We will be able to help and, if necessary, be able to use the dedicated service upholstery team to resolve any issue you might have.
If they fail to resolve the problem to your satisfaction and you would like to speak to somebody else about it, please email our Customer Service Department.
If you remain unhappy after following the process set out above, you may wish to refer it to the Furniture Ombudsman who is an independent organisation that provides Alternative Dispute Resolution services. Our Customer Services Dept will write to you with their contact details or you can email them direct at email@example.com
All our sofas have been manufactured to conform with specific ignition resistance levels as required for furniture for domestic use. If you intend to use furniture in a commercial property it is your responsibility to ensure that the products purchased meet the standards required for the environment in which they will be used.
At SOFA DREAMS ES we are so confident in the quality of our furniture that we offer a ? year guarantee on all the upholstery we sell.
The guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs. Additionally, for 2 years we offer to visit you in your home to address any problem you may have with your furniture.
We have 10years of looking after customers and our expertise is backed by our own fully trained service managers who have the upholstery skills and experience to resolve all issues.
There are some things that aren’t covered by your guarantee. For example, deliberate damage - like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business - only for use in your home.
If you sell or give away your sofa, the guarantee ends.
As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.
Find out more about our:
leather protection plan
bedroom and our fabric protection plan
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by SOFA DREAMS ES .You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our sofas are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.
SOFA DREAMS ES (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.